Refund policy

Returns & Refunds

Kvupdko
Yousra El Fakrouchi
Schaukelweg 9, 60311 Frankfurt, Germany
Email: info@kvupdko.store
Phone: +49 69 90040400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@kvupdko.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A swing, pavilion, cushion or accessory must be returned complete and in its original packaging; a swing or pavilion that has been assembled and used can usually still be returned within the withdrawal period if it is clean and undamaged. Unused cushions, covers and accessories in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, the footprint and the stated weight limit before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Cushions, covers, canopies, hanging hardware, chains or straps and frame finishes weather and wear with use and are stocked as spares — this is normal, not a defect; keep cushions dry and cover the swing over winter. Damage or a hazard from a swing not assembled bolts-tight or on unstable ground, from exceeding the stated weight limit, from worn hanging hardware left unchecked, or from a canopied swing left out and blown over in wind is not a warranty defect, and this is leisure furniture, not a medical device.