Shipping policy

Shipping

Kvupdko
Yousra El Fakrouchi
Schaukelweg 9, 60311 Frankfurt, Germany
Email: info@kvupdko.store
Phone: +49 69 90040400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Swings & pavilions

Cushions, covers, bags and care ship by parcel; swing sofas, gazebo swings and pavilions are heavy and ship on a pallet or in large cartons, the XL pavilion in several sections. Delivery is kerbside: the carrier brings it to the nearest accessible door, not assembled — a swing or pavilion needs two or more people to build. Assemble to the instructions with all bolts tight on firm, level ground and anchor a canopied swing against wind. Cushions and accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.